SmartPath AI
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SmartPath AI
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Eight service lines. One delivery standard: production-ready AI that operates inside your existing infrastructure and reaches measurable ROI within 14 days.
14-day
Standard deployment to production
80%
Average reduction in manual processing
3.4×
Faster operational cycle times
NDA
Protected by default on all engagements
From a single automation workflow to a full enterprise AI programme — scoped to your timeline, data, and infrastructure.
Replace manual, high-volume workflows with intelligent automation that adapts, reasons through exceptions, and scales without headcount.
14-day standard deployment
Live workflow
Input
Invoices
PDF / email attachments
Emails
Inbound requests
Forms
Structured intake data
AI Processing
Extract & Classify
Vision AI reads and structures unstructured documents with field-level confidence scoring across 11+ formats
Route & Match
3-way PO matching, policy enforcement, and dynamic approval routing across ERP systems in real time
Auto-Process
Posts validated records, triggers downstream workflows, or escalates exceptions with full audit context
Output
Auto-Approved
Posted directly to ERP
Exception Flagged
Routed to human reviewer
Notification Sent
Stakeholder alerted
Conversational voice AI that resolves customer queries end-to-end — not just routes them. Deployed across contact centres and self-service channels.
14-day standard deployment
Live workflow
Input
Inbound Call
PSTN / SIP trunk
Natural Speech
Any phrasing, any accent
Customer Record
Live CRM lookup
AI Processing
Speech-to-Intent
Real-time STT with NLU converts natural language speech into structured intent and entity extraction in one pass
Context Retrieval
Account data, order history, and policy information retrieved and assembled in under 200ms
Resolve or Route
Autonomous resolution for 60–70% of calls; warm handoff with complete context for complex cases
Output
Call Resolved
No agent required
Agent Handoff
Full context transferred
CSAT Captured
Post-call survey sent
Omnichannel chat automation that handles tier-1 support, lead qualification, and transactional queries with seamless human handoff when needed.
14-day standard deployment
Live workflow
Input
Chat Message
Web / app / WhatsApp
Order Query
Transactional request
Support Issue
Incident or complaint
AI Processing
Classify Intent
Multi-label intent classification identifies query type, urgency, and required action type in a single inference pass
Knowledge Lookup
Semantic retrieval across policy documents, order systems, and account data with full citation tracking
Respond & Act
Drafts and sends response, executes the transaction, or creates a structured ticket with pre-filled context
Output
Issue Resolved
Self-service, no agent
Agent Escalated
Full session context passed
Ticket Created
In connected helpdesk
Goal-directed AI agents that plan, execute multi-step tasks, and self-correct — deployed across finance, legal, logistics, and operations.
14-day standard deployment
Live workflow
Input
Business Goal
Natural language instruction
Connected Systems
APIs, databases, documents
Permissions Scope
Role-based access controls
AI Processing
Plan & Decompose
Agent breaks the high-level goal into an ordered task graph with dependency mapping and resource allocation
Multi-Tool Execute
Calls APIs, queries databases, reads and writes documents, and synchronises outputs across connected systems
Self-Correct
Monitors output quality at each step, detects failures, replans affected subtasks, escalates when confidence drops
Output
Task Completed
Goal fully achieved
Full Audit Trail
Every decision logged
Human Review
Low-confidence escalation
Enterprise knowledge infrastructure that makes decades of unstructured institutional data queryable, searchable, and AI-accessible in real time.
14-day standard deployment
Live workflow
Input
Documents
PDFs, contracts, reports
Databases
Structured records & wikis
Emails & Comms
Institutional knowledge
AI Processing
Chunk & Embed
Intelligent document chunking with layout-aware embeddings preserves semantic context across section boundaries
Semantic Index
Permission-aware vector index built across all sources — continuously updated as content is added or changed
Query & Synthesise
Natural language questions answered with multi-source synthesis and verifiable citations to original documents
Output
Instant Answer
With source citations
Referenced Documents
Linked to originals
Knowledge Gap Alert
Missing content flagged
Closed-loop forecasting systems that don't just surface predictions — they trigger operational responses. Stop reacting. Start predicting.
14-day standard deployment
Live workflow
Input
Historical Data
Transactions, logs, records
Live Operational Signals
Real-time event streams
External Feeds
Market, weather, macro data
AI Processing
Feature Engineering
Temporal, behavioural, and interaction features extracted and computed across all connected data sources
Continuous Inference
ML models score every record on a rolling basis — churn risk, demand forecast, anomaly probability in real time
Closed-Loop Trigger
High-confidence predictions activate automated operational responses — replenishment, outreach, alerts
Output
Autonomous Action
Replenishment / campaign
Risk Alert Sent
To the relevant team
Forecast Dashboard
Updated in real time
AI-powered marketing systems that score leads, trigger behaviour-based campaigns, and connect marketing spend directly to closed revenue.
14-day standard deployment
Live workflow
Input
Leads & Contacts
CRM records
Behaviour Signals
Page views, clicks, opens
Firmographic Data
Company, role, intent score
AI Processing
Score & Segment
AI model ranks every contact by conversion likelihood using 40+ behavioural and firmographic signals continuously
Trigger Campaigns
Behaviour-triggered email and ad sequences fire in real time based on individual contact signal thresholds
Route to Sales
High-intent leads assigned to the right sales rep instantly with score rationale and recommended next action
Output
Campaign Triggered
Personalised sequence live
SQL Created
Routed to sales team
Revenue Attribution
Multi-touch model updated
When off-the-shelf tools don't fit your problem, we design and build bespoke AI systems — from model development to full MLOps infrastructure.
14-day standard deployment
Live workflow
Input
Your Proprietary Data
Any format, any source
Defined Business Goal
Specific outcome metric
Existing Tech Stack
ERP, CRM, cloud infra
AI Processing
Custom Model Development
Fine-tuned, distilled, or purpose-built models trained on your proprietary data with domain-specific evaluation harnesses
Full-Stack Integration
End-to-end integration with every system you use — clean data pipelines, no siloed outputs, no manual handoffs
MLOps & Monitoring
Drift detection, automated retraining pipelines, and live performance dashboards from day one in production
Output
Live Production System
In your infrastructure
Performance KPI Dashboard
Real-time accuracy metrics
Audit & Explainability
Compliance-ready logs
Audit processes, prioritise automation candidates by ROI, define success metrics before any code is written.
Every system integrates with your existing ERP, CRM, HRIS — no rip-and-replace required.
Shadow-mode testing against production data. Audit logging and human escalation paths built in from day one.
Live deployment with real-time dashboards. We monitor, measure, and iterate based on production data.
Tell us the workflows costing your team the most time. We'll map the automation opportunity and show you a realistic 14-day deployment plan — at no cost.