SmartPath AI
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SmartPath AI
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Every engagement starts with a specific business problem and ends with a production system delivering measurable outcomes. Here's what we've built — and what it delivered.
24
Case studies
8
AI services
8
Industries
$2.3M
Annual cost reduction
AP Automation live
Global Manufacturing · 79% touchless
Churn model deployed
B2B SaaS · £3.1M ARR retained
Voice IVR activated
Insurance · 68% call deflection
24 verified deployments · 8 industries
The Challenge
A global manufacturer was processing 14,000+ vendor invoices monthly across 6 ERP systems. The AP team of 22 spent 70% of their time on data entry, matching, and exception handling — with a 12-day average processing cycle and a 6.4% error rate creating downstream reconciliation costs.
What We Built
We deployed an autonomous AP agent that ingests invoices from all channels, extracts structured data, matches against POs and receipts across all 6 ERPs, applies business rules to auto-approve within-tolerance items, routes exceptions to the right approver with context, and posts confirmed invoices — end to end without human involvement for 74% of volume.
74%
Invoices processed without human touch
12d→2d
Average invoice processing cycle
6.4%→0.4%
Processing error rate
$1.6M
Annual processing cost reduction
"The agent handles what used to take a team of 22. They now focus on vendor strategy and cash flow optimisation instead of data entry."
— VP of Finance Operations
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23%→8%
Patient no-show rate
4wk→6d
Average specialist referral wait time
65%→18%
Coordinator time on manual scheduling
94%
Patient satisfaction with booking experience
11%→2%
SKU stockout rate
£280K→£41K
Annual overstock write-offs
3d→3hr
Weekly buyer time on PO management
82%
SKUs managed autonomously
68%
Calls resolved without agent involvement
8.4→2.1min
Average handle time for routine queries
62%→89%
First-call resolution rate
£2.1M
Annual contact centre cost reduction
Zero
After-hours calls lost to voicemail
34%
Increase in direct bookings captured
15min→0s
Peak period hold time
6
Languages handled natively
61%
Tier-1 calls resolved autonomously
60%→22%
Agent time on automatable queries
4.4★
CSAT score for voice-resolved calls
47%
Reduction in Tier-2 queue wait time
79%
Touchless invoice processing rate
14d→3d
Invoice-to-payment cycle time
31→9
AP headcount for same volume
$2.3M
Annual processing cost reduction
45-90m→4m
Contract intake processing time
2d→same day
Receipt-to-assignment turnaround
Zero
Manual data entry for standard contracts
91%
Straight-through processing rate
24hr→live
Defect detection to management visibility
4hr→0
Daily QC data transcription time
38%
Reduction in defect-related production losses
100%
Production line data coverage achieved
61%→88%
Demand forecast accuracy
£4.2M→£0.9M
Annual stock write-offs
14%→4%
Peak period out-of-stock rate
22%
Reduction in total inventory holding cost
18%→9%
Annual revenue churn rate
90d→14d
Average churn signal lead time
67%
High-risk accounts retained after CS intervention
£3.1M
ARR retained in first year
4.2d→0.6d
Average unplanned downtime per asset per year
83%
Of predicted failures avoided with planned intervention
31%
Reduction in total maintenance cost
£2.8M
Annual avoided production loss
4.2×
Increase in sales-qualified lead volume
60%→18%
Sales time spent on non-converting leads
11→4d
Average enterprise lead response time
34%
Increase in pipeline conversion rate
14%→38%
Average email open rate
4.1×
Revenue per email sent
3d→2hr
Weekly campaign production time
67%
Reduction in unsubscribe rate
2wk→live
Marketing reporting turnaround
31%
Reduction in wasted ad spend in 90 days
100%
Channel attribution coverage achieved
Zero
Manual reporting hours per month
2.4hr→22min
Daily time spent searching for precedents
83%
Reduction in duplicate research effort
4.6★
Associate satisfaction with knowledge access
$1.8M
Annual billable time recovered
Zero
Outdated policy citations since deployment
30hr→3hr
Monthly compliance manager query time
8,400+
Policy questions answered automatically monthly
94%
Employee confidence in policy accuracy
14→6
Months to full engineering productivity
67%
Reduction in repeat problem-solving effort
40yr+
Of institutional knowledge made queryable
Zero
Critical knowledge lost in subsequent retirements
68%
Tickets resolved without agent
4min→35s
Average first response time
4.7★
Post-resolution CSAT score
$1.4M
Annual support cost reduction
71%
IT tickets resolved without helpdesk staff
2.4d→18min
Average resolution time
Zero
After-hours helpdesk staffing required
2,000+
Monthly tickets handled automatically
11→3
Days from enquiry to advisor meeting
100%
Document collection automated
58%
More qualified leads reaching advisors
2.7×
Advisor capacity increase
3-5hr→40m
Per-submission processing time
10d→2d
Average submission-to-decision cycle
94%
Field extraction accuracy on held-out set
$1.1M
Annual analyst time reclaimed
40%→8%
Associate time on first-pass contract review
2.8×
More contracts reviewable per associate
96%
Clause identification accuracy vs. senior review
4.8★
Associate satisfaction with the tool
17%→4%
Gap between planned and actual performance
23%
Reduction in total route kilometres
4min
Full network re-optimisation time
$890K
Annual fuel and overtime cost reduction
Tell us the business problem. We'll assess feasibility, define the success metric, and show you what a SmartPath AI deployment can deliver in your environment within 14 days.