Policy Knowledge System — Regional Bank
Zero
Outdated policy citations since deployment
30hr→3hr
Monthly compliance manager query time
8,400+
Policy questions answered automatically monthly
94%
Employee confidence in policy accuracy
The Challenge
A regional bank with 2,800 employees operated across 340+ internal policies updated frequently across business units. Front-line staff regularly cited outdated policy versions, and compliance managers spent 30+ hours monthly fielding internal policy questions.
What We Built
We deployed a policy knowledge system ingesting all current policy documents, detecting and deprecating outdated versions automatically, and giving employees a natural-language Q&A interface. Compliance managers receive weekly gap reports for questions the system couldn't answer confidently.
“Staff stopped emailing compliance with policy questions. The system answers them in real time, with the right version, every time.”
— Head of Compliance Operations
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