Patient Scheduling Agent — Regional Health Network
23%→8%
Patient no-show rate
4wk→6d
Average specialist referral wait time
65%→18%
Coordinator time on manual scheduling
94%
Patient satisfaction with booking experience
The Challenge
A regional health network with 18 clinics was managing appointment scheduling, referral coordination, and patient follow-up across disconnected systems. Coordinators spent 65% of their time on phone-based scheduling, resulting in 23% no-show rates and 4-week average wait times for specialist referrals.
What We Built
We deployed a scheduling agent that manages appointment booking, referral routing, reminder sequences, and cancellation/rebooking flows autonomously — integrated with the EHR, calendar systems, and SMS/email channels. Complex cases and patient escalations route to coordinators with full context pre-loaded.
“Our coordinators went from scheduling calls all day to managing exceptions. Patient access improved dramatically without adding headcount.”
— Chief Operating Officer
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