Enterprise Knowledge Search — National Law Firm
2.4hr→22min
Daily time spent searching for precedents
83%
Reduction in duplicate research effort
4.6★
Associate satisfaction with knowledge access
$1.8M
Annual billable time recovered
The Challenge
A 400-attorney law firm had 15 years of case files, precedents, research memos, and client documents spread across 6 disconnected systems. Associates spent 2.4 hours per day searching for prior work — time billed as research overhead or absorbed as write-offs.
What We Built
We built a permission-aware enterprise knowledge system ingesting all case files, research memos, and precedents across all 6 systems. Associates query in natural language, receive synthesised answers with source citations, and drill into underlying documents — with results scoped to their practice group access permissions.
“Our associates used to spend mornings searching for work that already existed. Now they find it in seconds and spend their time on work that requires judgment.”
— Chief Knowledge Officer
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