Autonomous Procurement Agent — D2C Retailer
11%→2%
SKU stockout rate
£280K→£41K
Annual overstock write-offs
3d→3hr
Weekly buyer time on PO management
82%
SKUs managed autonomously
The Challenge
A fast-growing D2C retailer was managing 340+ SKUs across 60 suppliers with manual reorder processes. Buyers spent 3 days per week generating purchase orders, chasing lead times, and reconciling deliveries — while stockout rates of 11% and overstock write-offs of £280K annually signalled that the manual process couldn't scale.
What We Built
We deployed a procurement agent that monitors inventory levels in real time, triggers purchase orders when reorder points are reached, negotiates lead times via supplier API integrations, tracks inbound shipments, and flags discrepancies for buyer review — autonomously managing the full purchase-to-receipt cycle for 82% of SKUs.
“Our buyers focus on supplier relationships and range planning. The agent handles the mechanics of procurement that used to consume their week.”
— Head of Supply Chain
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